Shopping Pick Up and Delivery
How do I track my delivery order? When will I receive my order?
The Total Office team will be in touch with you within the day during business hours to inform you of the delivery time. We understand the importance of timely updates, and our team will ensure that you receive information regarding the estimated delivery date of your order.
Can I make changes to the delivery address or date after placing my order?
If you need to make changes to the delivery address or date after placing your order, please contact our customer service hotline at +971.4.450.8700. It is important to note that any changes should be communicated before our team reaches out to you to schedule the delivery. Our customer service representatives will assist you in making the necessary modifications to ensure a smooth delivery process.
I received my order, but a product is missing or damaged. What should I do?
If you receive your order and find that a product is missing or damaged, please contact our customer service team at +971.4.450.8700. Our representatives will assess the situation, and if the damage is deemed a manufacturing defect, we will arrange for a replacement. It is important to thoroughly review the products upon receipt to identify any discrepancies or damages.
Can I get a faster delivery?
Generally, our goods are scheduled for delivery within two business days. If you require expedited delivery, please contact our customer service hotline at +971.4.450.8700. Our team will do their best to accommodate your request and discuss any possibilities of expediting the delivery process.
Can I track my order?
Currently, we do not have an order tracking system in place. However, once your order is confirmed, you will be informed of a delivery estimate. If you do not receive your order within 14 business days, please contact our customer service team at +971.4.450.8700. They will assist you in tracking your order and providing necessary updates.
What information do I need to collect my order?
To collect your order at the warehouse, you will need to present your ID. The name on your ID must match the name on the order to ensure a smooth collection process. Please have your identification document ready when collecting your order.
How many products can I order for delivery or collection?
There is no limit to the number of products you can order for delivery or collection. Feel free to include as many products as you wish in your order. We are here to fulfill your needs and provide a seamless shopping experience.
How much does it cost to have an order delivered to my home, or for me to collect?
The delivery cost for orders to homes located in Dubai, Abu Dhabi, or Sharjah is 75 AED. This fee covers the transportation and handling of your order to ensure it reaches your doorstep safely. For self-collection at our warehouse, there is no additional cost.
Can I change my pick-up date or time?
If you need to change the pick-up date or time for your order, please contact our customer service hotline at +971.4.450.8700. It is important to note that any changes should be made before the product has been dispatched. Our team will assist you in rescheduling the pick-up to a more convenient date or time.
I missed my collection timeslot, what can I do?
If you missed your collection timeslot, our team will contact you to agree on a mutually convenient time for pick-up. We understand that unforeseen circumstances may arise, and we will work with you to ensure a smooth collection process. Please wait for our team to reach out to you to arrange an alternative pick-up arrangement.
Payment
Do you offer finance options or interest-free credit?
Currently, we do not offer finance options or interest-free credit. We understand that affordability is important, and we are continuously exploring new payment solutions to provide our customers with flexible options. Please check back in the future for updates on any available finance options.
What payment methods do you accept?
We currently accept Visa and Mastercard credit cards for payment. These widely accepted credit cards provide a convenient and secure way to make your purchase. We prioritize the security of your payment information and ensure that your transactions are processed safely.
Additionally, we are excited to announce that starting from September 2023, we will also be accepting Google Pay and Apple Pay. These digital payment methods offer a seamless checkout experience for users of compatible devices, allowing for quick and easy payments with enhanced security.
Returns and After-Sales
Can I return items?
Currently, we do not have a return policy in place. We strive to provide accurate product descriptions and images to help you make informed purchasing decisions. However, if you receive a damaged or defective item, please refer to the next question for assistance.
Something is wrong with my product, what should I do?
If you believe your product has a manufacturing defect or arrives damaged, please reach out to our customer service team at +971.4.450.8700. Our representatives will assess the issue and determine if it qualifies for a replacement. We aim to ensure that you receive products of the highest quality and resolve any concerns promptly.
Where can I find help with assembly?
We offer assembly services for all products delivered to your doorstep. Our dedicated team will handle the assembly process, ensuring that your furniture is properly set up and ready for use. You won’t have to worry about the technicalities—our experts have got you covered.
How do I make a complaint?
If you have a complaint or encounter any issues with your order or our services, please contact our customer service hotline at +971.4.450.8700. Our team will be more than happy to assist you and address any concerns you may have. We value your feedback and aim to provide a satisfactory resolution to any problems you encounter.
Product Information
What is Pre-Loved?
Pre-Loved refers to products that have been showcased as showroom pieces or used as mockups for project viewing. These items may have been gently used or displayed but are still in excellent condition.
Why are prices of some of the luxury furniture pieces so low?
The prices of certain luxury furniture pieces are significantly discounted because they have remained as stock for a period of 1 year or more. We offer these items at lower prices to make room for new inventory and provide our customers with great deals on high-quality furniture.
Do items come with guarantees or warranties?
Yes, all our pre-loved items come with a guarantee against manufacturing defects for 1 year. This ensures that you receive products in good working condition. Additionally, for all other items, warranties are provided as stated. Our warranties cover specific time periods and offer protection against manufacturing defects.
Can I get my items assembled for an additional charge?
Absolutely. We offer assembly services for all items delivered. Our professional team will take care of assembling your furniture, ensuring that it is set up correctly and ready for use.
